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FAQs

What is a Resort Vacation Certificate?
A Resort Vacation Certificate (“Certificate(s)”) is a certificate redeemable for 7-night stays at many resort properties worldwide*.The Certificate(s) is designed to be used for off-peak/off‑season travel, although accommodations may be available throughout the year.  Peak seasons can vary according to destination.  IMPORTANT: Certificate(s) are for promotional pur­poses and cannot be resold for cash or other consideration.

How does it work?
Certificate(s) can be purchased and used for personal travel or gifts. Once the recipient receives the Certificate by mail or email they can search and choose from many resorts worldwide to book their accommodation.

Do Resort Vacation Certificates expire?
Yes, they expire if accommodations are not booked before the “Book by Date” printed on the Certificate(s), which can be up to 12 months from the date of purchase.  IMPORTANT: Certificate(s) cannot be extended beyond the “BOOK BY DATE”.

How do I redeem my Certificate?
Visit the web site address printed on the Certificate and enter the 12 character Certificate number to search for accommodations. The Certificate will remain valid until: (1) it is redeemed by booking an accommodation, or (2) it expires. 

Can the Call Center help me book my accommodations?
You must complete the reservation online as the Call Center cannot confirm a reservation on your behalf.

What accommodations can I typically get using my Certificate(s)?
All accommodations are for 7-night stays with a fixed check-in day and range in size from studios to 2+ bedrooms.  Many offer living rooms, dining rooms, fully-equipped kitchens and laun­dry facilities. Resort locations are worldwide and based on availability.  The Certificate(s) is designed to be used for off-peak/off‑season travel, although accommodations may be available throughout the year.  Peak seasons can vary according to destination.

How can I find out more about sleeping accommodations and the maximum guests allowed in the unit?
While browsing through the resorts click the “LEARN MORE” tab and then click the “ADDITIONAL INFO” tab to find out important accommodation information, nearby attractions and directions.

What is an upgrade?
For an additional dollar amount (typically ranging from $220 USD to $1,400 USD), you may be able to upgrade to a larger unit or travel during a shoulder period (which is a date closer to a peak travel date). The upgrade fee is the fee for the entire week, not per night or per person. NOTE: Shoulder periods vary by destination.

How often is resort availability updated on the website?
Availability is updated multiple times a day.

How far in advance can I search for an accommodation?
Certificate(s) must be booked by the “BOOK BY DATE” located on the Certificate, which can be up to 12 months from the date of purchase. You may be able to search up to 12 months in advance.

Can I find an accommodation any time of the year, including holidays?
The Certificate(s) is designed to be used for off-peak/off‑season travel, although accommodations may be available throughout the year.  Peak seasons can vary according to destination.

Can I stay less than 7 nights?
Yes, you can stay less than 7 nights.  However, you will not receive a refund for any remaining nights on your reservation (same applies for upgraded reservations). If you plan on arriving after the scheduled check-in date, you should contact the resort directly and advise them of your late arrival. IMPORTANT: You cannot arrive before the check-in date.

Do I need an actual printed Certificate to book or to check-in?
To book, you will need your certificate number found on your e-Certificate or paper Certificate.
To check-in, please bring your reservation confirmation that is emailed to you.

What if my Certificate is about to expire and I cannot find the resort I want?
We recommend finding another resort accommodation as Certificate(s) cannot be extended.
TIP:Start searching as early as possible.

Can I give the Certificate to someone else?
Yes, you can give the un-redeemed certificate to someone else. IMPORTANT: Once an accommodation is booked, it is non-transferable.

I’ve booked my accommodation and cannot go anymore. Can I change my reservation?
It is not possible to change or transfer the reservation once your accommodation is booked.

Can I call the resort to make a room change?
No. Resorts assign rooms on the day of arrival.

Will I be forced to attend a sales presentation?
No, you are not required to attend a sales presentation.